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Shipping Rates

For shipping internationally, just visit our international page, select your destination and currency, add items to your Saks Bag and then click on the Checkout button. We will calculate and guarantee the lowest possible order total in your preferred currency, including any applicable duties, and taxes as determined by the destination destination's customs authority.

Gift Cards

Unfortunately, Gift Cards are not available for sale or redemption on international orders. All Gift Card or Virtual Gift Card purchases must go through the US shipping site.

Delivery Times

• Order must be placed by 6 PM (ET)
• Not available for all items on the site. See product details for any shipping restrictions.

Additional Destinations

If you would like your saks.com order shipped to international addresses other than the ones listed above, please place your order by phone with a saks.com Sales Associate. If calling from within the USA or Canada, dial toll-free 1.877.551.7257. If you are calling from other locations, please dial toll-free 1.800.7257.7257. If you are unable to connect with our toll-free numbers above, please dial 1.601.592.2860. (International long distance charges will apply to this call). Please note, when dialing our international toll-free number or toll line from outside the USA or Canada, you must first enter an international access code.

An estimated delivery charge will be quoted at the time of order placement. This charge may be amended at a later date based on the weight and the geographic shipping location of the order. Delivery transit days to the recipient will vary depending upon the destination destination.

Duties and taxes (including value added tax) will be the responsibility of the recipient. Saks Fifth Avenue cannot determine the exact amount of these fees in advance, however an estimate will be provided to the purchaser prior to the time of shipping. The purchaser's approval is needed to complete shipment.*

If you would like to have your online order shipped within the USA, but BILLED to an international address, please shop as a US customer and enter the appropriate billing information at checkout.

* Applies to international orders placed by phone. For online international orders, please see duty & tax section below.

Returns & Exchanges

If, for any reason, you are not satisfied with your international online purchase, please contact us at 1.877.551.7257 or email customer service. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs. If you are calling from outside the USA or Canada, please dial toll-free 1.800.7257.7257. If you are unable to connect with our toll-free numbers above, please dial 1.601.592.2860. (International long distance charges will apply to this call). Please note, when dialing our international toll-free number or toll line from outside the USA or Canada, you must first enter an international access code.If you choose to return an item for any reason and the item is presented in saleable condition, our partner Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Full-priced merchandise, with the exception of watches, jewelry and electronics, presented after 30 days will be credited based on the current selling price. Returns of watches, jewelry, electronics, sale merchandise and SAKS FASHIONFIX items will not be accepted after 30 days. We cannot exchange, replace or credit gourmet, monogrammed or personalized items.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue or at saks.com.

Saks.com orders shipped to international destinations cannot be returned to Saks Fifth Avenue stores.

At this time, we are unable to offer exchanges on international orders.

Duty & Tax

Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the destination of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined and guaranteed by Borderfree (the company that partners with Saks.com to handle online international shipping) during your checkout.

Frequently Asked Questions

• What is Borderfree?
• How will I know how much my order will cost?
• Are there any additional costs that will be due upon receipt of my order?
• What currencies do you support?
• I live in the U.S., can I ship an order to an international destination but pay in USD?
• What payment options do you support?
• When am I billed?
• Are there any items that cannot ship to international destinations because they are restricted?
• Do you ship to U.S. military addresses (APO/FPO)?
• How can I track my international order?
• What will my credit card statement say?
• Who will I contact if I have questions relating to my international order after I have made a purchase?

Q: What is Borderfree?

A: Borderfree is a new global ecommerce solution that allows us to not just provide our international shoppers with aggressive shipping costs and the lowest possible guaranteed order total in the currency of your choice, but also present prices to you in that same currency throughout our entire website. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.

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Q: How will I know how much my order will cost?

A: Just add items to your basket and click on the Checkout button. We will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the U.S. to the destination destination, and any applicable duties and taxes as determined by the destination destination's customs authority.

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Q: Are there any additional costs that will be due upon receipt of my order?

A: No. When you use the Borderfree checkout, you will be provided with a guaranteed order total in your preferred currency and can place your order with certainty. The order total presented will be the exact amount that you will be billed. There will never be any additional surprise costs billed upon delivery or due as C.O.D. charges.

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Q: What currencies do you support?

A: Currently, we support billing in AED, ARS, AUD, BRL, CAD, CHF, CLP, COP, CZK, DKK, EGP, EUR, GBP, HKD, HUF, IDR, ILS, INR, JPY, KRW, KWD, LTL, LVL, MXN, NOK, NZD, OMR, PEN, PHP, PLN, QAR, RUB, SAR, SEK, SGD, THB, TRY, TWD, USD, and ZAR with more currencies coming online in the future.

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Q: I live in the U.S., can I ship an order to an international destination, but pay in USD?

A: Yes, you can choose to ship your order to any international destination that is currently available online, but pay in USD using a U.S. (Visa® or MasterCard®) credit card.

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Q: What payment options do you support?

A: For international orders, only Visa® and MasterCard® payments are allowed. Saks Fifth Avenue MasterCard® purchases will be charged to your MasterCard® account.

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Q: When am I billed?

A: Your credit card will be billed by Borderfree at the time your parcel(s) leave the U.S.

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Q: Are there any items that cannot ship to any international destinations because they are restricted?

A: If for some reason, there are any items that cannot be exported from the U.S. and/or imported into your choice of destination, you will be notified during the checkout process. The items that cannot ship to any particular destination will also be marked in the product description area on the site. Examples include gourmet foods, oversized items, monogrammed items, and items from specific vendors.

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Q: Do you ship to U.S. military addresses (APO/FPO)?

A: Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.

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Q: How can I track my international order?

A: You can track the progress of your international package(s) here.

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Q: What will my credit card statement say?

A: Your credit card will be billed by Borderfree and your credit card statement will read "BF*SAKS.COM" where BF denotes the Borderfree network.

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Q: Who will I contact if I have questions relating to my international order after I have made a purchase?

A: Please contact us at our toll-free number 1.877.551.7257 or email customer service and we will gladly assist you with any questions relating to your international order. If you are calling from outside the USA or Canada, please dial toll-free 800.7257.7257. If you are unable to connect with our toll-free number, please dial 1.601.592.2860 (International long distance charges will apply to this call). Please note, when dialing our international toll-free number or toll line from outside the USA or Canada, you must first enter an international access code.

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